Delivery & Returns

Rights of cancellation if the Purchaser is a Consumer purchasing Goods Online

  1. You may cancel the Contract at any time up to the end of seven working days after you receive the Goods. A working day is any day other than weekends and bank or other public holidays.
  2. To exercise your right of cancellation, you must give written notice to the Company by post, email to our contact page giving details of the goods ordered and (where appropriate) their delivery.
  3. If you exercise your right of cancellation after the Goods have been delivered to you, you will be responsible for returning the Goods to the Company at your own cost. The Goods must be returned to the Sales Department at the address shown below.

    Revive Power Paste
    The Dudson Centre
    Hope Street
    Stoke On Trent
    ST1 5DD

    You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
  4. Once you have notified the Company that you are cancelling the Contract, the Company will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the Goods.
  5. If you do not return the Goods as required, the Company may charge you a sum not exceeding the direct costs of recovering the goods.

Rights of Cancellation

  1. The Company will not accept any cancellation of a Contract pursuant to prior negotiation and agreement without the Companys written consent, and under no circumstances will cancellation be accepted for Special Order items which have been specifically ordered by or on the Purchasers behalf and manufactured to the Purchasers requirements.
  2. Goods returned as not wanted or incorrectly ordered must be sent carriage paid; will be accepted only if returned within 30 days from invoice date, in original condition and packaging.
  3. Goods properly delivered by the Company will only be accepted for return or credit subject to the Companys prior consent and on terms that the Purchaser shall indemnify the Company in full against all loss (including loss of profit), costs (including the cost of all labour and materials used), damages, charges and expenses incurred by the Company as a result of cancellation.
  4. In the event of any need to return Goods, a returns authorisation number must be obtained from the Company by contacting the Sales Department the number must be clearly marked on an accompanying returns note.
  5. Returns should be made in the original, undamaged packaging, and we reserve the right to withhold a percentage of the refund value of returned goods if the product or packaging is in such a condition that the item needs to be reduced in price for resale.
  6. The Company will not be responsible for delays in processing or crediting returns which are not marked with our returns authorisation number, neither will the Company be under any liability whatsoever for any Goods returned without prior consent. Returns must be accompanied by written details giving date of purchase, original invoice number, returns authorisation number and reason for return.


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